Start behind the customer line.
The pressure.
Large groups have the same case-handling problem as a ministry, with less regulatory cover and more pressure on the margin. The sensible place to begin is behind the customer line, where the volume is high, the risk is contained, and the learning compounds into customer-facing work later.
Where agentic work changes the number.
Stated at process level, not as a category. Inside a group the elapsed time sits in the shared-service queue.
Shared services and back office
High volume, repetitive handling, and a queue no customer ever sees. It is the least visible work in the group, which is exactly why it is the right place to test a method before a customer meets the result.
Procurement and contract intelligence
Obligations are spread across master agreements, amendments and side letters signed by people who have since left. Knowing what the group has actually promised is a reading problem before it is a negotiating one.
Compliance and regulatory reporting
Reporting is assembly under a deadline: the same figures, from the same systems, checked the same way each period. The cost sits in the reconciliation that has to happen before the report can be written.
Bilingual board and committee processes
Papers circulate in one language, the discussion happens in another, and the minute is the version that survives. Both versions have to say the same thing, and the check that they do is usually nobody's job.
The regulatory frame.
A group with entities in more than one jurisdiction inherits more than one frame, and the design has to satisfy the stricter of them. Which frame is the stricter one is established during the assessment, not discovered during an audit.
What we bring.
What this would look like in a specific function — scope, constraints, and where the human decision sits — is worked through in the first conversation.
Two weeks. A fixed price. A document your executive committee can act on.
We look at where the work actually sits, what it costs per case, and which decisions carry real risk. You get an assessment you can use whether or not you work with us, starting behind the customer line.